Assertiveness and Powerful Language Skills
INTRODUCTION:
This Assertiveness and Powerful Language Skills Training course is aimed at any worker who is required to deal with difficult people, where conflict can occur and need to develop skills to help resolve and defuse potential aggressive situations. It will also help individuals to develop their confidence. It will help each individual to recognise their current skills and train them to use a number of techniques to help deescalate and manage situations with more success.
COURSE OUTLINE:
Assertiveness and Powerful Language Skills Training Course
Each candidate will be able to:
- Identify how to improve their communication skills
- Highlight a number of styles that fit their personality
- Identify appropriate approaches to be more assertive
- Learn new ways of communicating using powerful language
- Learn the difference between assertive and aggressive
NO. OF CANDIDATES: 12-20
DURATION: 1 Day (6 hours)
PRICE PER CANDIDATE (excludes VAT): £60.00


