SKILLS FOR CARE INDUCTION

The Skills for Care Induction programme provides care workers with the initial knowledge and skills required to work within the the care industry. BACS Training Ltd. provide 2 variations of this course; the 23 hour course and the 30 hour course.

ACCESS TO INDUCTION

Access to Induction is a short course that you have to pass before attending your classroom training sessions for our 30 hour Induction Course.

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Handling Confrontation

INTRODUCTION:

This course is aimed at any worker who is required to deal with difficult people, where conflict can occur and need to develop skills to help resolve and defuse potential aggressive situations. It will help each individual to recognise their current skills and feeling and train them to use a number of techniques to help deescalate and mange situations with more success..

COURSE OUTLINE:

  •  Introduction to conflict management
  •  Using language to defuse potential conflict
  •  Yes sets
  •  Presupposition
  •  Body language passive and aggressive
  •  Rational brain and emotional brain
  •  Calm and the impact of tone

NO. OF CANDIDATES: 12-20

DURATION: Full Day (6 hours)

PRICE PER CANDIDATE (excludes VAT): £55.00

COURSE BOOKING FORM
COURSE: Handling Confrontation

Preffered Venue

 

 

COURSE REQUIREMENTS:

Appropriate clothing/footwear must be worn for practical sessions (see below)

  • full covered flat shoe
  • Clothing should be easy to move about in

Anyone who attends and is not wearing suitable Footwear and clothing will not be allowed to participate in the training session

All students must provide their own writing material and paper

TERMS & CONDITIONS OF BOOKING:

We aim to provide a flexible approach to training for our customers, please read our booking terms & conditions detailed below.

  • Students that fail to attend a course will be invoiced at the full course rate
  • Cancellations giving 7 days notice from date of training, no charge
  • Cancellations giving less than 7 days notice, full course fees charged
  • Cancellations on the day or none attendance on the day a re-booking fee of £25 charged
  • Discounts are only applicable if invoice is paid in full within 30 days of invoicing
  • Students arriving 30 mins after course commencement will be classed as a non attendance and re-booking fee will apply
  • Invoices paid within 30 days

 

COURSE ENQUIRY FORM

Course